How it Works

Free 24/7 Behavioral Health Support

Calling the 988 Florida Lifeline is a courageous step. When you call, you’ll talk to a local crisis counselor who is here to listen and help you find the support you need. We believe everyone in Florida should have access to care from local behavioral health providers, clinics, clergy, and other community resources. These local resources can offer the right kind of assistance when you’re in crisis.

How the Lifeline Works

When you dial 988, your call will be answered by a crisis counselor. Their job is to listen and work with you on coping strategies, safety planning, and help connect you to appropriate care in your community.

Call 988

  1. 1
    Dial 988, select 0 or stay on the line for a local crisis counselor.
  2. 2
    Your crisis counselor will introduce themself and begin asking questions to assess your safety.
  3. 3
    You and your crisis counselor will talk to better understand your current situation.
  4. 4
    Your crisis counselor will work with you on next steps or additional available resources in your area.

Someone to talk to:

988 Florida Lifeline Call Centers are Florida-based organizations with crisis counselors that respond to 988 calls 24/7 from a number with a Florida area code.

Someone to respond:

If a caller would benefit from immediate in-person contact, a crisis counselor can refer the caller to a Mobile Response Team, a specialized unit that provides on-site support to individuals experiencing a mental health crisis.

Somewhere to go:

When a caller requires more immediate care, the Mobile Response Team can connect individuals to a Crisis Stabilization Unit, a facility that is designed to provide short-term intensive mental health care for individuals experiencing a severe mental health crisis.